Frequently Asked Questions
- What Services do we offer?
We run pre-scheduled trips from the Bay Area to various ski resorts in Lake Tahoe. Our package options can be as simple as transport only, or can include lift ticket, rentals, or lessons all at a reduced whole-sale pricing depending on the resort desitnation. In addition to catering to single passengers and families we specialize in cuatomizable private group or corporate trips of up to 1000 people. For additional info additional information on our private group / corporate team building events, email groups@tahoeskitrips.net.
- What is the Itinerary for a one-day trip?
Our buses pick up at specified locations in the South Bay, San Francisco, and the East Bay between 3:30 am and 5:30 am. We usually arrive at the resort between 8:15 am and 8:45 am depending on road and weather conditions. Upon arrival, riders are free to enjoy the day as they see fit. Hosts will inform everyone of the exact time they are expected to meet back at the bus for departure. Buses usually depart from resorts at 4:30 pm and drop riders back off in the bay area between 7:30 pm and 9:30 pm, again depending on road conditions.
- Can I leave my belongings on the bus while at the resort?
Yes! The bus has plenty of storage, and you are welcome to leave your belongings behind while you hit the slopes! Please note however that the bus will be locked from the time it arrives at the resort until 3:30 pm, so anything you choose to leave on the bus you will not have access to again until the end of the day.
- What should I wear / bring on the bus?
We recommend you wear comfortable clothes so you can sleep on the ride up. You are welcome to bring a neck pillow, backpack, snacks, and of course all of your gear. The bus has ample storage underneath for board / ski bags. You will have time with the bus upon arrival to change, gear up, and get organized before the bus is locked up for the day so comfort should be your main concern during the ride.
- Is there a bathroom on the bus?
Yes. However, it is a small airplane style restroom on a bus with up to 55 passengers so it is best to try and use the restroom before departing in order to ensure that the ride is enjoyable for everyone.
- Is there any food included in the cost of the trip?
Yes, though not substantial as we provide plenty of water, Gatorade and some small snacks for everyone. It's highly advisable to also bring your own food and drinks for the ride; just please avoid items with strong odors out of respect for other passengers and remember that no glass is allowed on the bus. Whether you pack your own snacks or choose to dine at the resort, please note that the bus will NOT be stopping during trip home for food.
- Can I ride up one day and come back on a different day?
While it is possible to do this, it can be a little tricky. You are welcome to book a seat on one bus to ride up to Tahoe and a seat on a different bus and date to return but please keep the following things in mind:- The cost of a ticket is the same regardless of whether you choose to use both legs of the trip. We do not have enough one-way business to re-sell unused seats on the return trip so be prepared to pay full price on both trips for a guaranteed seat
- If you choose to book this way, you will need to email us at office@tahoeskitrips.net after you have booked, to notify us that you only plan to use one leg of the trip. This will allow us to make our hosts aware and ensure that they do not give your seat to someone on standby thinking you are a no-show.
- It is imperitive that you understand that our trips are always susceptible to change or cancellation if road or resort closures create safety issues. If you are planning on taking a return trip with one of our buses and that bus ends up getting cancelled or rerouted to another resort, you will be responsible for securing a different way home or getting yourself to the resort we have rerouted to. Cancellations on our behalf of course will be refundd but you may find yourself stuck in Tahoe until our next scheduled trip.
- Can I bring my dog?
Unfortunately dogs are not allowed on the buses.
- Where do we stay during the hotel trips?
We are Thrilled to announce that for the 2025/2026 season we will be partnering with The Coachman Hotel in South Lake Tahoe!Located just three blocks from Heavenly Village, the Coachman puts you in the heart of South Lake Tahoe. Walk to restaurants, cafés, bars, shopping, the gondola, casinos, and more — all within minutes of your room.
Your stay includes access to the Coachman’s standout amenities:
→ Complimentary s’mores kits at the fire pit every evening
→ Outdoor hot tub is perfect after a long day on the mountain
→ Year-round heated pool for relaxation or an après-ski dip
→ Modern communal spaces including lobby bar, café, and lounge
→ Newly upgraded, stylish rooms designed for warmth and comfort
→ Quick access to the Heavenly Gondola & Village
This move from our former partner, the Beach Retreat & Lodge, is a significant enhancement — offering a more modern, cozy, and centrally located environment for an elevated overnight ski experience.
- What is the itinerary for the hotel trips?
We depart the Bay Area on Saturday morning per usual and head straight to the first resort. After a full day on the slopes, we depart the resort around 5:00 pm and head to The Coachman Hotel for our overnight stay. Upon arrival you will be given your room assignments and keys and the evening is yours to enjoy as you see fit. At approximately 6:45 am, everyone will regroup in the hotel lobby for hot coffee, fresh juice, and a grab-and-go breakfast burrito before jumping back on the bus to head to the second resort. After another epic day on the mountain, the bus will depart the resort at 4:30 pm on Sunday to return to the Bay Area.
- What is your cancellation policy?
Standard One Day Trips: If you cancel at least 5 days in advance, you will receive a full refund. If you cancel 72 hours in advance, you can receive a credit for use on a future trip. Once you are within 72 hours of a trip, cancellation will result in forfeiture of the bus cost. Unused lift tickets, lessons, or rentals can be refunded fully at any point.
Hotel Trips / Themed Trips or Special Events: If you cancel more than 8 days before the trip, you will receive a full refund. No cancellations, credits or refunds are permitted within 8 days of the trip.
** If we cancel a trip for any reason you will be given the option to receive a full refund, move to a different trip, or have your account credited for use on a future trip.
- What do rentals include?
Rentals include skis or board, poles, boots, and an option to get a helmet. You are responsible for brining your own clothes, gloves and goggles should you need them.
- What happens in stormy / bad weather?
TST travels "snow or shine". If we are unable to get to the intended resort due to road or resort closures, we will re-route to another resort on another freeway. If we cannot reach a ski resort, we will return home and everyone will receive a refund minus a $50 transportation charge. (The bus still costs money). All of the bus companies we partner with have experienced all-weather drivers and buses are equipped with snow chains and GPS. As long as the roads are open and safe, we go!